Dcshoes Reviews

I have to say that the shoes are almost three years old but one of the plastic pieces broke on the fifth day of use. They are alternative winter boots to my Panama Jack that I only use on cold days and when the others are wet.
Bought at WSM Oldenburg (Germany), good personal treatment but no one has taken responsibility. The condition of the shoes is perfect.
Fotos are available.

Absolutely awful. Sent in a return over a month ago, nothing since. No refund, no anything. Customer service is non existent. Provided tracking number information, everything I needed, was basically told to get bent.

So I placed an order on cyber monday on the dc shoe website.then yall canceled it for no reason the next day with a 30% off coupon for shoes you just raised the prices on.i call in and get told yall will price match me just need to call in after I place my order.so I do that and with in seconds the money is pulled.then I get notified that a fraudulent purchase was made thru YOUR company.i call back and yall basically tell me I'm burnt even with the reference # for the price match.so now I lost $85 with no price match, no shoe confirmation, nothing! This is not OK!

Customer care is non existent. They give you a discount code for signing up. It comes off your order then they try to sneak it back on just as you’re about to click confirm order. No one replies on messenger and then if you try to email it just says “try sending your message again” Total time wasters. Glad I dodged a bullet. Plenty of other manufacturers that have a decent level of customer care

You have to be less "sustainable, resilient, vegan and inclusive" and bring back the old quality. I was a big fan of DC shoes, i had mor then 20 pairs. My very first pair of DC Pure least mor then 5 years! And now? The quality is so bad. Pair least at least few months. Poor quality materials and my last order had one show few a half cm. Larger then other.

Bought a range Andy Warhol shoes & clothing which all arrived within a few days.
Fit is superb as always (had a lot of DC gear in the past) & quality is exceptional.
Delighted with everything ??

Ever since quick silver bought the company it has been trash. The shoe quality is way way down. No breathable material. Customer service is a joke. Can't cancel an order EVER. the shoe prices are the highest around. Cancel orders without saying anything. I have nothing good to say after being an amazing customer for multiple years.

I ordered a pair of shoes for my bfs birthday. They were the right size but the shoes were too small. I called customer service and they helped w the return label and ordering the same shoes 1/2 size bigger. When I received the new order they were the WRONG SHOES! Completely different style and color and now too big because we ordered 1/2 size bigger and charged me twice as much! Don't waste your time w DC shoes.

Ordered shoes July 17th emailed to cancel July 18th told they could and received shipping notice July 19th, on July 27th started a formal investigation with UPS to find out where my shoes were as I was told they had been picked but UPS has no record only the same record I have, after a ton of emails back and forth with DC and siting fraud, fast forward to today and they gave me a refund. In the three weeks of waiting I bought two pairs of shoes for the same price as what DC charged me with shipping. Will never again order from them.

Ordered 2 pairs of flip flops in size 11. After waiting 3.5 weeks for them to arrive I got a size 11 and a size 6. What the heck. I called them and they said sure send back the size 6 and they will issue a refund and I can reorder them in the size 11. Well it took so long to get them that the size 11 is now sold out so that's not helpful. Then they want ME to pay for the shipping to send them back, which will cost more then the shoe. I'm not the one that made the mistake. They sent me the wrong size. They should be covering the cost of the shipping. So now I'm out the cost of the shoe and have shoes that don't even fit or fit anybody I know and they refuse to do anything about it. I will NEVER order from them again. Any other company would have shipped it back on their dime since they made the error. I cannot believe the customer service. I'm a very understanding person, I worked many years in retail/customer service but this experience was the worst. I'm just shocked that they refuse to do nothing for me when the mistake was their fault.

Don't order from their website.
The delivery should take 7 to 10 days but in reality one should be lucky if they get to post it in that time.
The costumer service is worthless and when the excuses don't do the job simply stop answer to simple question where is my order and why is not shipped yet.

Awesome durable shoes! And extremely comfortable. But order these shoes through a secondary source. I say that because the company “DC” doesn’t truly value costumer service. I ordered mine from Amazon. And got them in 2 days and love these shoes!

It’s been 3 weeks without my sneakers. They send you a wrong tracking information to buy time and when you want your refund they don’t reply. I still have not received my order, and ITS BAD COMPANY. Everything deliverable is POOR with a good deceiving website. DO NOT BUY FROM THEM!!.1 star rating is not deserved at all.

They cancelled my order because the item was "out of stock". I called the very next day to speak with a customer service representative who confirmed that the item was not out of stock and I could replace my order. I was offered a 30% discount code for my inconvenience. The only problem is, I used a 30% discount code that I found by searching on Google for my original order which means they were offering me a 30% discount for my inconvenience which is actually a discount that anyone who does a Google search has access to. This company is a joke!

Nice shoes but crap customer service! Probably HONESTLY THE WORST CUSTOMER SERVICE AND WEBSITE EVER... youd think with the money this company is worth they could get their s**t straight. They been doing this for how many years? And they are STILL a business ON TRAINING WHEELS! Get ur life straight dcshoes.com